01704 500007
or Message us direct.

Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!. We use PayPal or HSBC to process order payments. You do not need a PayPal account in order to pay. Both are secure methods - we do not collect or store any credit card information on the Prestige Diamonds Site.

We encourage you to feel comfortable using your credit card to buy from us. If you wish, you may also send us a Postal Order or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any product.

Return / Refund Policy

We will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer's receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a flat rate basis. Please make note of the delivery charges associated with each item and see our page on delivery & postage.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with as promptly as possible. It will then be dealt with confidentially,and effectively.