Your Statutory rights are not affected by any of the following store policies.
Return / Refund Policy
We will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer’s receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Delivery Information
Delivery charges are calculated on a flat rate basis. Please make note of the delivery charges associated with each item and see our page on delivery & postage.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with as promptly as possible. It will then be dealt with confidentially,and effectively.